Your Client Got the Keys. But Will They Remember You When Something Goes Wrong
The closing is over. The keys have been handed over. Everyone is celebrating.
Three weeks later, the air conditioning stops working.
Or the refrigerator quits.
Suddenly, your buyer is facing an unexpected expense and wondering what to do next.
Here's a question every real estate agent should consider:
Did you simply help your client purchase a home, or did you help prepare them for homeownership?
Because your job may end at closing, but your reputation doesn't.
The Closing Isn't the End of Your Client Relationship
Real estate is built on relationships, trust, and referrals.
You spend weeks, sometimes months, guiding buyers through inspections, negotiations, financing, and closing. But what happens after they move in?
A clean home inspection doesn't guarantee that everything will continue working perfectly. Mechanical systems and appliances can experience unexpected breakdowns, even in well-maintained homes.
Your clients may forget the details of their closing, but they'll remember how well you prepared them.
Having a conversation about home warranty options before closing is one more way to demonstrate your value as an agent.
It's not about selling another product. It's about helping buyers make informed decisions and knowing where to direct them when questions arise.
The Right Resource Makes a Lasting Impression
When you introduce a company to your buyer, you're also putting your professional reputation behind that recommendation.
That's why the right home warranty partner matters.
With ARW Home Warranty, agents have access to real estate-specific coverage options, convenient ordering through ARW Home PRO, and a dedicated Real Estate Support Team.
But there's something else that matters just as much.
Having a real person who understands your business, backed by a knowledgeable, dedicated Real Estate Home Warranty Support Team that knows the industry and is there when you and your clients need answers.
Your clients shouldn't have to search for answers on their own. And neither should you.
The right relationship can make the entire home warranty experience easier to understand and navigate.
You Have More Than a Home Warranty Company. You Have a Team Behind You.
I'm Kathleen Snow, National Account Manager with ARW Home Warranty.
With more than 20 years of real estate experience, I understand the importance of your reputation and the relationships you've worked so hard to build.
I work directly with agents, buyers, sellers, transaction coordinators, and title companies nationwide.
Whether you need help selecting coverage, placing an order, understanding the process, or answering your client's questions, I'm only a phone call, text, or email away.
And I'm backed by our dedicated Real Estate Support Team.
My goal isn't simply to help you place a home warranty order. It's to be a resource you feel confident introducing to your clients, transaction after transaction.
The Keys Are Just the Beginning
The strongest client relationships don't have to end at closing.
Sometimes, it's the guidance you provide, the resources you recommend, and the people you introduce that leave the biggest impression.
Don't just help your clients buy a home. Help them feel prepared to own one.
Because the closing may be the end of the transaction, but it can be the beginning of a lasting relationship.
Your Next Closing. Your Next Question. We're Here for Both.
Whether you're working with a first-time buyer, preparing a new listing, or approaching your next closing, I'm here to help.
Kathleen SnowNational Account Manager | ARW Home Warranty Direct Real Estate Support Nationwide
Call or Text: 978-504-1826 Email: ksnow@arwhome.com
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